Refund Policy

01Policy Overview

We want you to feel confident engaging Legalkarobar.com. This Policy sets out when a refund of our professional fees is available, what happens to government and third-party fees paid on your behalf, and how to raise a refund request. It applies to all Services booked through the Site, by email, or by phone, and forms part of our Terms & Conditions.

Because much of our work involves preparing and filing documents with government Authorities, refund eligibility depends heavily on how far your engagement has progressed at the time you request a cancellation.

02Refund Eligibility by Service

The table below is a general guide. The specific refund terms confirmed in your order confirmation or engagement letter will govern your engagement.

03Government & Third-Party Fees

Many engagements include statutory or third-party costs paid on your behalf, such as Ministry of Corporate Affairs fees, stamp duty, GST portal fees, Hong Kong Companies Registry and Business Registration fees, trademark office fees, or notarisation and courier charges. Once we have remitted these amounts to the relevant Authority or third party, they are generally non-refundable by us, regardless of the outcome of your application, because they are paid onward and are not retained by Legalkarobar.com.

If an Authority itself refunds a fee (for example, following a withdrawn application before processing), we will pass on that refund to you, less any processing charge levied by the Authority.

04Our Professional Fees

Our professional fees cover advisory time, document drafting, review, coordination with Authorities, and account management. Where you cancel before this work has meaningfully begun, our professional fees are refundable in full. Where work has already been carried out, we will deduct a reasonable amount reflecting the work completed before issuing any refund.

Recurring services, such as an annual virtual office, registered office, or mail-handling plan, are refundable on a pro-rata basis for the unused portion of the current term, provided the address has not been used in a live filing that remains active with an Authority. Once your registered address is on file with a regulator (for example, on the Companies Registry or GST portal), the current term's professional fee for that plan is non-refundable, since we remain responsible for statutory mail handling for that period.

05Cancellation Before Work Begins

You may cancel an engagement free of charge, with a full refund of professional fees, at any time before we have started drafting documents, requesting compliance information, or making any payment to an Authority on your behalf. To cancel at this stage, simply notify us in writing using the contact details below.

06Non-Refundable Situations

Refunds are not available where:

• The Service has been completed and delivered as agreed (for example, a certificate of incorporation has been issued, a GST number has been allotted, or a trademark application has been filed);
• A filing has been rejected, delayed, or requires resubmission due to inaccurate, incomplete, or fraudulent information you provided;
• You simply change your mind after government or third-party fees have already been paid on your behalf;
• The delay or outcome is caused by factors outside our control, including Authority processing times, portal downtime, or changes in law;
• You have used the deliverables (for example, actively operated a company or GST registration) before requesting a refund.

07How to Request a Refund

08Processing Timelines

We aim to confirm refund eligibility within 3–5 business days of receiving your request. Once approved, refunds are typically credited to your original payment method within 7–14 business days, though your bank or payment provider's own processing times may add a few additional days. Refunds are issued in the same currency and to the same payment method used for the original payment, unless not possible, in which case we will agree an alternative with you.

09Deductions From Refunds

Where a refund is approved, we may deduct:

• Government, regulatory, or third-party fees already paid on your behalf and not recoverable from the Authority;
• Payment gateway or transaction charges levied by our payment processor, where these are not recoverable by us;
• A reasonable amount for professional time and resources already spent on drafting, review, or advisory work prior to cancellation;
• Any courier, notarisation, or document-attestation costs already incurred.

10Disputes & Escalation

If you disagree with a refund decision, you may write to us at info@legalkarobar.com with "Refund Escalation" in the subject line, and our senior team will review the matter and respond within 7 business days. If the matter remains unresolved, it will be handled in accordance with the governing law and jurisdiction clause of our Terms & Conditions.

11Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our Services or business practices. The "Last updated" date at the top of this page indicates when it was last revised. Refund requests are assessed against the version of this Policy in effect at the time you placed your order.

12Contact Us

For any refund request or question about this Policy, please reach out using the details below.